Course Contents

Discover All 108 Lessons

Module 1: Foundation

  1. Introduction
  2. Overview
  3. Creating Context
  4. Spectrum of Conduct
  5. Harassment Prevention Method
  6. Issues of Power
  7. Impact of Harassment
  8. Managing Performance & Harassment Complaints
  9. Role of the Union


Module 2: Complaint Management

  1. What is Our Ultimate Goal?
  2. Your Workplace Harassment Policy
  3. Nature of the Complaint
  4. Qualities and Roles of a Complaint Manager
  5. Creating Safety
  6. Creating Safety – Environment
  7. Listen and Validate
  8. Shame
  9. Inform
  10. Options for Resolution
  11. To Investigate or Not to Investigate
  12. Act
  13. Document
  14. Follow-through


Module 3: Investigation

  1. Introduction to Investigation
  2. Fundamentals:  Hallmarks of a First-Rate Investigation
  3. Fundamentals:  Fairness
  4. Fundamentals:  Neutrality
  5. Fundamentals:  Confidentiality
  6. Fundamentals:  Internal or External Investigator?
  7. Step 1 – Getting Started: Overview 
  8. Step 1 – Getting Started: Identifying Complainant & Respondent
  9. Step 1 – Getting Started: Assessing the Allegations
  10. Step 1 – Getting Started: Human Rights Protected Grounds 
  11. Step 1 – Getting Started: Investigator's Mandate
  12. Step 1 – Getting Started: Timelines
  13. Step 1 – Getting Started: Interim Measures: The Physical & Psychological Safety of Participants
  14. Step 2 – Formalizing: Overview
  15. Step 2 – Formalizing: Setting the Tone 
  16. Step 2 – Formalizing: Contacting the Complainant 
  17. Step 2 – Formalizing: Meeting with the Complainant 
  18. Step 2 – Formalizing: Getting the Complaint in Writing
  19. Step 2 – Formalizing: Reviewing the Written Complaint
  20. Step 2 – Formalizing: Giving the Written Complaint to the Respondent
  21. Step 2 – Formalizing: Reviewing the Written Response
  22. Step 2 – Formalizing: Giving the Response to the Complainant 
  23. Step 3 – Planning: Overview
  24. Step 3 – Planning: Defining the Scope of the Investigation
  25. Step 3 – Planning: Scope Pitfalls 
  26. Step 3 – Planning: Scope Time Limitations
  27. Step 3 – Planning: Planning for Confidentiality 
  28. Step 3 – Planning: Identifying Potential Witnesses 
  29. Step 3 – Planning: Identifying and Gathering Evidence 
  30. Step 3 – Planning: Interview Support People 
  31. Step 3 – Planning: Order of Interviews 
  32. Step 3 – Planning: Interview Location
  33. Step 3 – Planning: Scheduling and Timing 
  34. Step 3 – Planning: Why Interview Notes Matter
  35. Step 3 – Planning: Interview Notes Options 
  36. Step 3 – Planning: Interview Notes Frequently Asked Questions 
  37. Step 4 – Interviewing: Overview
  38. Step 4 – Interviewing: Isolating the Allegations 
  39. Step 4 – Interviewing: Isolating the Responses 
  40. Step 4 – Interviewing: Preparing Interview Questions
  41. Step 4 – Interviewing: Observation Challenge Part 1
  42. Step 4 – Interviewing: Observation Challenge Part 2
  43. Step 4 – Interviewing: Establishing Rapport
  44. Step 4 – Interviewing: Opening the Interview
  45. Step 4 – Interviewing: Interviewing the Complainant
  46. Step 4 – Interviewing: Interviewing the Respondent
  47. Step 4 – Interviewing: Best Practices for Interviewing Witnesses
  48. Step 4 – Interviewing: Interviewing Witnesses
  49. Step 4 – Interviewing: Ending the Interviews
  50. Step 4 – Interviewing: Follow-up Interviews
  51. Step 4 – Interviewing: Skills Development
  52. Step 4 – Interviewing: Making Interview Notes 
  53. Step 4 – Interviewing: Interviewing Do’s and Don’ts
  54. Step 5 – Fact Finding: Overview
  55. Step 5 – Fact Finding: Understanding and Assessing Credibility & Reliability  
  56. Step 5 – Fact Finding: Reviewing & Summarizing the Evidence
  57. Step 5 - Fact Finding: Making Findings of Fact
  58. Step 5 - Fact Finding: Nina-Said-Anthony-Said
  59. Step 5 - Fact Finding: Describing Findings and Assessments
  60. Step 6 - Reaching Conclusions: Overview
  61. Step 6 - Reaching Conclusions: Workplace Harassment Decision Map
  62. Step 6 - Reaching Conclusions:  Quid Pro Quo Sexual Harassment Decision Map
  63. Step 6 - Reaching Conclusions: Applying the Decision Maps
  64. Step 7 - Report Writing: Informal Investigation Reports
  65. Step 7 - Report Writing: Formal Investigation Reports
  66. Disclosing Investigation Results
  67. Post Investigation Meeting: Complainant
  68. Post Investigation Meeting: Respondent
  69. Simplified Investigation
  70. Bonus 1 Choosing an External Investigator
  71. Bonus 2 Contracting with an External Investigator 
  72. Bonus 3 Working with the External Investigator 
  73. Bonus 4 Dealing with Inflammatory Written Complaints and Responses


Module 4: Resolution

  1. Overview
  2. Why a ‘Systems Approach’ is so Valuable 
  3. Complaint Management Intervention
  4. Mediation/Relationship Coaching
  5. Team Facilitation & Training
  6. Post Investigation Approaches
  7. Applying Approaches Post Investigation
  8. Follow-up
  9. Self-Care
  10. Conclusion


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