"A brilliant piece of work"
Chris Albertyn, Ontario Arbitrator and Mediator
The program is comprehensive, thoughtful and legally sound. The course is filled with important advice and insights. It is plainly the result of years of work in the field, with the distilled wisdom gained from many investigations. It is a brilliant piece of work and those who complete the program can feel confident that they will then be able to conduct a harassment investigation that is fair to all and meets the highest standards to be expected.
"A truly great investment"
Dave Chilton, author of “The Wealthy Barber” and former Dragon on “Dragons’ Den”
This is the best course of any type that I have ever been exposed to. I don’t say that because of its incredible production values. Nor because of its uniquely powerful ideas and approaches. Nor because of its incredible attention to detail that shows not only exactly what needs to be done, but also precisely how to do it. I say it because of the results it’s generating. Every single company should be using ‘Optimal Resolution Method’ as its guide to dealing with harassment issues in the workplace. A truly great investment.
"This Method is a significant difference maker in a climate of increased complaints"
Susi McCord, Banking & Financial Services Executive
Optimal Resolution Method is so GREAT! Looking at a complaint as an opportunity gave me a helpful new perspective that is sure to translate into better managed complaints and improved workplace relationships. This Method also tackles the legal implications and obligations in a straightforward and clear manner and will build confidence in those charged with the responsibility of addressing, investigating and resolving complaints. This should be mandatory for every manager and human resources professional. Its bite-sized chunks of information are manageable and digestible. This Method is a significant difference maker in a climate of increased complaints.
"A premier product that no HR department should be without!"
Julie Mitchell, a CHRO who has held leadership roles at organizations including the Ontario Energy Board, Plexxus and Ontario Power Generation.
As a seasoned HR executive I understand the value of best in class workplace investigations for all participants. The Optimal Resolution Method is your fail-safe guide to ensuring a fair outcome to your investigation that also speaks to recommendations on approaches to the critical aftercare of impacted employees in your organization. Congrats to the team at Jen Agency for developing a premier product that no HR department should be without!
"Best training course available of its kind"
Peigi Ross, Dunsmore Law P.C.
As a labour and employer lawyer I know first hand the pressure on employers to quickly respond to workplace complaints by undertaking effective investigations and resolutions. The Optimal Resolution™ Method provides managers with practical and successful investigation approaches, tips and solutions. The fact that the Optimal Resolution™ Method is designed within the applicable statutory and legal framework will help organizations reach satisfactory employee relations outcomes and aid in the reduction of legal liability. The combined talent and expertise of Jennifer Wootton and Jennifer Pernfuss makes this the best training course available of its kind. And a training program that all employers should implement.
"Excellent learning tool for both HR professionals and workplace investigators"
VP, Human Resources, Pharmaceutical Company
The Optimal Resolution Process is an excellent learning tool for both HR professionals and workplace investigators. The webinars are clear, relevant and meaningful and by presenting them in short “sound bites” they can be viewed as one-offs to support individual learning or as a complete series to support the ongoing development of investigators. We will be incorporating some of the videos in our employment law training for leaders, and we will be viewing the whole series with our HR Partners to support them in their role as investigators. We are already using the resources like the ‘reliability and credibility assessment tool’ to assist with better report writing.