These suggested scripts tell you what to say to everyone involved in a complaint at various stages of the process.
This comprehensive, one-of-a-kind planner, guides you through every stage of the investigation and tracks your process from start to finish so decision making and report writing is made much easier.
Another unique and highly valuable resource that takes the facts of your investigation and walks you through the harassment definitions in your jurisdiction so you can feel more confident reaching conclusions.
An early resolution
The protection of working relationships
The well-being of all those involved in a complaint
A Complete Method
We have 50 years of collective experience in resolving harassment complaints. We've seen what's worked and what hasn't, and we've collected feedback from thousands of employees involved in complaints processes.
Our approach is unique and holistic, a method made for managers just like you. If you're an industry leader who wants to learn a complaints approach that leads to successful, legally sound resolutions, this method is for you.
"A brilliant piece of work"
Chris Albertyn, Ontario Arbitrator and Mediator
"A truly great investment"
Dave Chilton, author of “The Wealthy Barber” and former Dragon on “Dragons’ Den”
"This Method is a significant difference maker in a climate of increased complaints"
Susi McCord, Banking & Financial Services Executive
"A premier product that no HR department should be without!"
Julie Mitchell, a CHRO who has held leadership roles at organizations including the Ontario Energy Board, Plexxus and Ontario Power Generation.
"Best training course available of its kind"
Peigi Ross, Dunsmore Law P.C.
"Excellent learning tool for both HR professionals and workplace investigators"
VP, Human Resources, Pharmaceutical Company
Module 1: Foundation
Spectrum of Conduct
Module 2: Complaint Management
What Is Our Ultimate Goal?
Module 2: Complaint Management
Module 3: Investigation
Module 3: Investigation
Step 3—Planning: Why Interview Notes Matter
Module 3: Investigation
Step 4—Interviewing: Observation Challenge Part 1
Why Invest In Our Approach?
You can't afford not to.
One external investigation, court, tribunal or arbitration hearing averted more than covers your financial investment in our Method.
You are legally obligated to provide a harassment free work environment. More employees are coming forward with complaints than ever before. Managers every where are saying they don’t know how to respond effectively to complaints. External investigations typically cost tens of thousands of dollars.
Costs of workplace harassment also include:
- harmed working relationships
- decreased productivity
- lowered morale
- lost talent
- damaged reputation
Offering this to members of your organization is an opportunity to reinforce the company’s commitment to a harassment free workplace, provide the necessary skills to meet legal obligations and to support employees by ensuring you have skilled complaint managers and investigators. You will also receive Learner Progress Reports demonstrating your due diligence to effectively equip your team to meet legislative requirements.
Once you’ve purchased the Optimal Resolution™ Method, we will contact you directly to assist you with rolling out the program in your organization. Our commitment is to make this easy and seamless.
We will provide you with a step-by-step Onboarding Guide and personalized administrative support to get you up and running.
The Method is self-serve for each employee learner. Each one will have their own learner dashboard when they log in.
Jennifer Wootton has more than 25 years of experience in the field of workplace human rights. Her law practice focuses on the proactive and compassionate resolution of internal workplace complaints. She specializes in investigations, assessments, training and policy development. Jennifer is a pioneer in conducting workplace investigations and since 2000 has investigated thousands of workplace harassment, bullying and violence allegations of every level of complexity. She is regularly retained by public, private and not-for-profit Canadian employers and has extensive experience in both unionized and non-unionized workplaces. Employers of all sizes also call on Jennifer to advise them on how to conduct their internal investigations. Her approach is grounded in her strong knowledge of the law, coupled with a true dedication to the principles of fairness, neutrality, respect and transparency. Jennifer drafts, reviews and works with workplace leaders to prepare and implement workplace harassment and violence policies, receiving accolades on her positive and thorough approach. She consistently receives excellent ratings in the respectful workplace, harassment awareness, and conducting investigation training that she leads. Jennifer earned her Bachelor of Commerce from Queen’s University in 1989 and was also awarded the Industrial Relations Prize. She earned her law degree from Western University in 1992 and was called to the Ontario bar in 1994. After practicing with a Toronto employment law firm for several years, she started her own investigation law practice. She is allied with other established investigators under the Workplace Resolutions banner. A strong believer in life-long learning, she is currently a part-time student in the Masters of Pastoral Studies program at the University of Toronto. She is the co-author of An Educator’s Guide to Human Rights, published in 2009.
Jennifer Pernfuss is the principal and founder of RESPECT: Conciliation & Education, a business dedicated to helping workplaces and employees deal with internal complaints and relationship issues, with the goal of lasting positive results for all involved. A highly sought-after mediator, facilitator, relationship coach, trainer and consultant, businesses large and small, across Canada and abroad have retained her to help with their most challenging workplace conflicts. She has a Bachelor of Laws from the University of Windsor and a B.A. in psychology from the University of Waterloo. Since being called to the bar in 1994, she has focused her career on restoration and on preventing workplace discrimination, harassment and conflict. Jennifer is renowned in the field of external investigations for her incomparable Sensitivity Awareness Program, which focuses on post-complaint restoration approaches. Her work with over 500 respondents informs her ability to move individuals and teams toward better work relationships and greater productivity on the job. Beyond her degrees, she has extensive training in mediation and negotiation from the Pepperdine University School of Law (California), the CDR Institute for Dispute Resolution (California), University of Toronto and University of Windsor. She also has training as a leadership coach, including certification to administer the LCP (Leadership Circle Profile) and LCS (Leadership Cultural Survey)—some of the most comprehensive leadership assessment systems available today. Jennifer studied with world-renowned research professor, author and speaker, Brené Brown. Jennifer’s unique approach to this work, with a combined understanding of law, psychology and systems theory, yields transformational results in even the most challenging, high-conflict cases.
This online learning Method is intended to guide and assist members of management as they address and resolve workplace harassment complaints. While the information contained herein and referred to in this program provides guidelines and procedures to address employee complaints, it does not constitute legal advice nor is it intended to be a complete and comprehensive review of the law as it pertains to harassment. Moreover, Jen Agency does not accept any responsibility for errors of content or exclusion. Anyone who relies upon the information or procedures contained herein takes full responsibility for any and all legal consequences which may arise from the implementation of the said information and procedures. You are always encouraged to seek the advice of legal counsel.
We are committed to safety in the workplace and within our communities so each member can flourish.
A portion of every program sold will be donated to a Canadian charity.